Frequently Asked Questions

The following is a list of commonly asked questions when purchasing through MyOnlinePharmacy.com:

Is it safe and legal to order prescription medications online from MyOnlinePharmacy.com?

Yes. MyOnlinePharmacy.com only offers 100% authentic, FDA-approved medications. As a telemedicine provider, we use only U.S. licensed physicians to review your health and medical history and U.S. licensed pharmacies to dispense medication. Additionally, our website verifies your identity and is fully secure.

Will my personal information, including medical information, be kept private?

At MyOnlinePharmacy.com, your privacy and security are very important to us. Your personal information is protected by an SSL (Secure Socket Layer) and encryption. We will never sell your information or share it with any third party unless required to do so by law.

How can I verify that a medication is authentic?

You will find a lot number and manufacturer name on the pill bottle. You may contact the manufacturer with this number to verify when and where it was manufactured as well as the expiration date. With the exception of sildenafil citrate, there are currently no “generics” available for the erectile dysfunction medications available from MyOnlinePharmacy.com. Foreign websites may sell this type of medication and often these are completely ineffective and possibly harmful. Additionally, it’s illegal to consume counterfeit medication in the U.S. The medication you receive from us is 100% authentic, FDA approved medication.

What prescription medications can I purchase at MyOnlinePharmacy.com?

Erectile Dysfunction Medications – Sildenafil Citrate, Viagra (sildenafil citrate), Cialis (tadalafil), Staxyn (vardenafil) and Levitra (vardenafil); Sexual Health/Herpes Medications – Acyclovir, Denavir, Famvir, Famciclovir, Valtrex and Valacyclovir; Skin Care Medications – Metrogel 1% Gel and Vaniqa 13% Cream

Do I need a prescription to order medication?

Yes, you will need a prescription to order medication from MyOnlinePharmacy.com, however, you do not need to have one prior to visiting our site. You will complete the online medical questionnaire and a U.S. licensed physician will review your information. If you qualify, the physician will issue a prescription and your order will be filled by a U.S. licensed pharmacy. There is no charge for the medical consultation to review your information.

How do I place an order?

1. Choose your medication(s). 2. Create an online account or login to a previously created account. 3. Answer all questions in the online Medical Questionnaire.  4. Checkout selecting your payment and shipping methods.

I have a coupon/discount code.  How do I use it?

In order to have your discount code applied properly, you will need to view your cart and enter the coupon code BEFORE going through the questionnaire.  There is no place to enter it once you start the questionnaire.

What quantity am I purchasing when I select a number? Am I purchasing a whole bottle?

The drop-down menu that you see on each product page is either per tablet or for a few of the other products, per tube.  You are purchasing a specific number of tablets, not an entire bottle.

What happens after I place an order?

A U.S. licensed physician will review your health history and medical information to determine if the medication you are requesting is safe for you to take. In some cases, additional information may be needed. If this happens, one of our customer service reps will contact you for this information. Once you are approved, a U.S. licensed pharmacy will dispense your medication and prepare it for shipment through your selected shipping method.

Can I cancel my order?

You may cancel an order if it has not already shipped. Once an order has been shipped, it can’t be canceled.

What is your return policy?

Per FDA regulations, prescription medication can’t be returned once it is sent from the pharmacy. If you receive the wrong medication, please do not take any of it and contact Customer Service immediately.

What happens during the online medical consultation?

With the growth of telemedicine, online consultations allow improved patient access to physician care. Rather than having a traditional physical exam by a doctor, the patient fills out a secure online medical questionnaire to provide the doctor necessary information for review. For your safety, we do require that you have had a physical exam in the recent past and that your physician is aware of you purchasing this medication online.

Can I place an order for someone else?

No. Because this is prescription medication for specific conditions, only the person the medication is for may place an order for it. Each person ordering will be completing an online medical questionnaire to determine eligibility to receive the medication.

How does MyOnlinePharmacy.com verify my identity?

MyOnlinePharmacy.com utilizes IDology’s ExpectID age and address verification service to validate your age and current address. ExpectID uses a patent-pending process to access thousands of data sources combining billions of public record to validate an ID. This service is designed to validate and protect your identity when processing transactions.  Incorrect information provided by you, intentionally or unintentionally, will result in a delay of the processing of your order. 

May I transfer my prescription to another pharmacy?

Yes, you may transfer your prescription to a different pharmacy for a transfer request fee of $90. Your online prescription does not include refills at another pharmacy but if you reorder medication from MyOnlinePharmacy.com, we will review your information again and issue a new prescription at no additional cost.

Does MyOnlinePharmacy.com charge a membership fee?

No, MyOnlinePharmacy.com does not charge a membership fee. Anyone can order from our site. We value our customers and offer easy online ordering, discretion, free online medical consultations and discounts. You only pay for your medication and the shipping charges. There are no additional fees.

Does MyOnlinePharmacy.com charge a fee for the medical consultation?

No, the online medical consultation is included at no additional cost to you. You will only pay for your medication and the shipping charges.

Do you accept insurance?

No, we do not accept insurance as payment. However, your insurance company may reimburse you for the medications you are purchasing.

What is Erectile Dysfunction?

Erectile Dysfunction is the inability to get and keep an erection firm enough for sexual activity.

What Erectile Dysfunction medications does MyOnlinePharmacy.com sell?

We sell all of the currently available FDA approved ED medications – Viagra, sildenafil citrate, Cialis, Levitra and Staxyn

What Herpes medications does MyOnlinePharmacy.com sell?

Acyclovir, Famvir, Famciclovir, Valtrex and Valcyclovir

What Skin Care medications does MyOnlinePharmacy.com sell?

MetroGel 1% Gel and Vaniqa 13.9% Cream

What forms of payment do you accept?

We accept Visa, Mastercard and American Express. We DO NOT ACCEPT DISCOVER - no orders will be filled if that is the payment method used.

What charge will show up on my credit card statement?

​Charges may come through as "Allen Rx", "MyOnlinePharmacy", "MOP" or "ACP".